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Contacting Easysoft



By Phone or Email

You can request licences, report problems and obtain support by email, fax, web, mail or telephone.

For information on our current and emerging products, prices and terms, contact Sales:

Tel:
+44 (0)113 222 0480
Fax:
+44 (0)113 222 0580
Email:
sales@easysoft.com

For after-sales support, and advice on installing or configuring our beta releases, contact Support:

Tel:
+44 (0)113 222 0450
Fax:
+44 (0)113 222 0550
Email:
support@easysoft.com

To obtain a license key upon expiry of any trial period or beta release, contact Licensing:

Tel:
+44 (0)113 222 0450
Fax:
+44 (0)113 222 0550
Email:
licensing@easysoft.com

All lines are open 8:30-5:30 UK time, Monday to Friday, except for public holidays. UK time is GMT+1 from April to September, and GMT during the winter months. The current UK time is shown at the bottom of every Easysoft web page.


Other Methods

The Easysoft Web Site (http://www.easysoft.com/) provides a round-the-clock service, offering free patches, upgrades, documentation and beta versions of Easysoft products. It can also be used to contact us.

As an alternative to email, you may wish to complete the online Information Request Form. This is quicker than email, and automatically enters your query in our database so that we can respond more effectively.

If you would prefer us to phone you as soon as someone is available, you can click the Contact Me button.

Should you wish to contact Easysoft by mail, please use the following postal address:

Easysoft Limited

3 The Embankment

Sovereign Street

LEEDS

LS1 4BJ

United Kingdom

Tel: +44 (0) 113 222 0400

Fax: +44 (0) 113 222 0500


Information to Include When Contacting Easysoft

When requesting support please include the following information where possible:


Registering at the Website

To download final-release products, you must fill in a registration form online. Not only does this allow you access to the download area, but it also makes the website easy to use by enabling the Contact Me button, and automatically completing certain fields on the information request form and download request forms. Registration is not mandatory for patches, documentation and Beta releases, but is nevertheless recommended.

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