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Contacting Easysoft
By Phone or Email
You can request licences, report problems and obtain support by email, fax, web, mail or telephone.
For information on our current and emerging products, prices and terms, contact Sales:
+44 (0)113 222 0480 +44 (0)113 222 0580 sales@easysoft.com For after-sales support, and advice on installing or configuring our beta releases, contact Support:
+44 (0)113 222 0450 +44 (0)113 222 0550 support@easysoft.com To obtain a license key upon expiry of any trial period or beta release, contact Licensing:
+44 (0)113 222 0450 +44 (0)113 222 0550 licensing@easysoft.com All lines are open 8:30-5:30 UK time, Monday to Friday, except for public holidays. UK time is GMT+1 from April to September, and GMT during the winter months. The current UK time is shown at the bottom of every Easysoft web page.
Other Methods
The Easysoft Web Site (http://www.easysoft.com/) provides a round-the-clock service, offering free patches, upgrades, documentation and beta versions of Easysoft products. It can also be used to contact us.
As an alternative to email, you may wish to complete the online Information Request Form. This is quicker than email, and automatically enters your query in our database so that we can respond more effectively.
If you would prefer us to phone you as soon as someone is available, you can click the Contact Me button.
Should you wish to contact Easysoft by mail, please use the following postal address:
Information to Include When Contacting Easysoft
When requesting support please include the following information where possible:
- your name and your company name,
- the name and version number of the Easysoft product,
- the operating systems and their version numbers, and
- indicate whether similar problems have arisen previously.
Registering at the Website
To download final-release products, you must fill in a registration form online. Not only does this allow you access to the download area, but it also makes the website easy to use by enabling the Contact Me button, and automatically completing certain fields on the information request form and download request forms. Registration is not mandatory for patches, documentation and Beta releases, but is nevertheless recommended.
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Easysoft - The Home of Data Access |
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