Top Nine 4076 ExecJet II TSC Questions from Endusers Q: How do I feed paper using the sheetfeeder? A: Turn the load lever toward the back of the printer to open the sheetfeeder, then place the paper in the sheetfeeder. If you are using letterhead, insert the paper with the top of the paper loaded down, and the printside of the paper facing you. Next, turn the load lever toward the front of the printer, so that the sheetfeeder is closed. Q: What is the proper way to load paper in the sheetfeeder? A: Make sure the load lever is closed (turn toward the front of the printer). Do not put more than 150 sheets in the sheetfeeder at a time. Do not force the paper down into the sheetfeeder. Q: Can you fax/mail information/samples for this printer? A: Slicks and samples can be mailed via U. S. mail or Airborne Express, or information can be faxed via the automated fax system. Q: What is PQET? A: PQET stands for Print Quality Enhancement Technology. PQET provides smoother text and graphics. The resolution is 300x300 normally, but with PQET, the printer has 600 positions to place the 300 dots, thus, making the resolution more comparable to 600x300. Q: What type of warranty comes with this printer? A: The printer comes with a two-year Carry-in or Lexmark Express Service (LES) warranty. This means that the printer can be taken in to an Authorized Lexmark servicer or the printer can be replaced through LES. If LES is choosen, a replacement printer will be sent out within two business days. Seven to ten days later, another courier will come out and pick up the broken printer. All that is needed from the customer is a proof of purchase, showing the date of purchase, proving the printer is under warranty and a credit card number (MasterCard, VISA, or American Express). If neither of these are acceptable the printer can be picked up, serviced and returned, however, a replacement printer will not be provided. The repair and return will also require more time. Q: What can I do to ensure I am getting the best print quality? A: The best way to improve print quality is to verify the type of paper being used. Recycled papers tend to cause bleeding. The Technical Support Center (TSC) has a list of the best papers to use with the 4076, and makes this list available to callers. Q: Parts of the characters are not printing, do I need service? A: Have the customer run the nozzle test by turning the printer off, and while the printer is off, hold in the Install Print Cartridge button and the Draft/Letter Quality button as you turn the printer on. When all the lights go off on the operator panel, let go of the buttons. If the print quality does not improve, try cleaning the contacts by using a lint-free cloth. Remove the cartridge and rub the contacts vigorously. Next clean the contacts on the carrier using the same method. Reinsert the cartridge and try running the nozzle test again. If the problem is still present, try "wicking" the cartridge by taking a damp cloth and after holding the cloth on the printhead for a few moments, gently wipe the printhead. Run the nozzle test once more, and if the problem still persists, replace the defective cartridge through Lexmark Supplies. Q: What emulations does the printer have? A: This printer can emulate the Hewlett-Packard Deskjet 500 in PCL3 mode, or the IBM Proprinter X24E in PPDS mode. Q: How do I print envelopes using this printer? A: Depending on the thickness of the envelopes, this printer can hold up to 15 envelopes in the sheetfeeder. First, turn the paper load lever toward the back of the printer to open the sheetfeeder. Next turn the envelope guides down/inward. Squeeze and hold the left paper guide release lever and move the paper guide slightly wider than the width of the envelope. Note that the right paper guide lever is stationary and is not meant to move. Place the envelopes in the sheetfeeder following the diagram on the sheetfeeder.. Turn the paper load lever toward the front of the printer to close the sheetfeeder. You are now ready to print. Top Ten 4072 Questions Q: Why is the printhead moving, yet no ink is coming out? A: Run five cleaning cycles and check the nozzles by pressing micro-up. If nozzles are still misfiring, it could be the result of a faulty printhead. If the output looks normal, but fades to not placing ink on the page after several lines of print, then the purge unit may be in need of service. Q: How do I use this printer with Autocad? A: Check the driver selection. If you are using Autocad v.13 or v.12, use the Autocad v.11 driver with a minor renaming of the extension on the driver file. Q: Why are white lines in my print? A: Possible that a nozzle has become clogged and running a few clean cycles will clear the problem up. If the problem is random, check the paper feed path and paper thickness (18-24# bond) for possible problems in smooth feeding. Q: When I send a multiple page document, why is the page format incorrect? A: Check to make sure the correct driver is installed. If using an emulation driver, try turning on dip switch number eight found in switch bank one to enable text scale mode. An alternative to changing the setup of the printer is to select sixty three lines per page, including header and footer spacing. Q: Poor print quality. A: Run clean cycles. Make sure the smoked plastic cover is installed correctly onto the printer. Use a supported paper type, 18-24# bond. If the print quality is still poor, contact Lexmark or a local authorized dealer for service. Q: How do I load envelopes? A: If loading from the sheetfeeder, bin number one only, make sure to turn out the envelope flaps inside the left and right guides. For manual loading, make sure the printer is on a stable flat surface, and all four rubber feet are intact. A crucial part of manual loading to apply constant pressure to the envelope while pressing the Load/Eject button on the operator panel. Q: How can I print landscape? A: Controlled graphically from the software, or by rotating the paper sideways, and changing the definition of the page setup in the software application to reflect the new orientation. Q: How do I setup my printer serially? A: There is an optional serial interface module available from the Lexmark Order Management Center, or from any authorized IBM/Lexmark dealer. Q: What is the speed of this printer? A: Up to six pages per minute (from three hundred to six hundred characters per second) in draft mode. In quality it prints upto three pages per minute (from one hundred-fifty to three hundred characters per second). While printing graphics the printer will significantly slow down. Q: What are the paper handling capacities of this printer? A: The printer comes with a single bin automatic sheet feeder that can hold one hundred cut sheets of paper. These forms can be upto fourteen and three tenths of an inch in width. The front of the machine has a tray to accept single, manually fed forms up to seventeen inches in width. The rear of the machine has a built in tractor feed unit for continuous forms, upto sixteen and a half inches in width. There is an optional second bin automatic feeder that attaches to the back of the first bin to provide an additional one hundred cut sheet pages. Top Ten 4070 IJ TSC Questions Q: Why is the printhead moving, yet no ink is being printed on the page? A: If the cartridge was just purchased, you may need to run seveal cleaning cycles in a row. This is a common situation for new cartridges, and the cleaning cycles help to get the ink initially flowing through the nozzles. The process of running the cleaning cycles is to press the micro up and micro down buttons at the same time, while the start stop light is turned on. If the cartridge is not new, then try the above and if still no ink is being printed on the page, replace the ink cartridge--Part number 13880630. This can be purchased from a dealer or Lexmark TeleMarketing at 1-800-438-2468. Q: Will this printer do Landscape? A: Yes, with MS Windows, Lotus 2.4, and 3.4, because they are capable of rotating the text for the printer. Other applications, usually DOS applications, that are not capable of rotating the text, must be used with an application, such as Sideways by Funk software, which will do the rotation. Q: How do I use this printer to print envelopes? A: Envelopes can be fed manually, one at a time, through the slot found on the back of the printer. Be sure to specify manual for the paper source. Envelopes cannot be fed using the sheetfeeder. Q: How do I load my MS Windows driver? A: Under the Program Manager, double click on the Main icon, then double click on the Control Panel icon, next double click on the Printers icon. Inside the Printers' window, there will be a button titled, Add. This will pull up an additional list of printers. At the top of that list should be a selection labeled Unlisted Printer. Click once on Install and a window will appear, prompting you to load the driver disk (Found in the box with the diskette) into drive A. Place the diskette into drive A and select OK. The 4070 IJ choice should now be seen as a selection. Choose OK to see the 4070 listed under Installed Printers. Using the mouse, choose the Set As Default Printer button, found at the top of the screen. Next, click once on the button found to the right labeled Setup. Set the Resolution to 360x360. The last step is to click once on the Options button found to the right. Set the dithering to None. This will set up the driver to prevent "wavy/slanted" print. If you do not have the driver, you can optain one by downloading the file name 70wn3xpe.exe from the BBS, Internet, or CompuServe. An emulation for printer is the Cannon BJ 130e. Q: Why does my printer print a page and a half and then give an error message? A: Check the setup of the driver and make sure that the paper type is not set on continuous forms. If using a sheetfeeder, remove it from the printer and then reconnect it. Make sure the paper is loaded properly into the sheetfeeder. Q: This printer is not listed in my software, so which one do I choose? A: Check to she if the application has our driver already available. If not, we have drivers for Lotus 3.1/3.2, Windows 3.0/3.1/3.11, MS WORD 5.5/6.0, MS Works 2.0/3.0, WordPerfect 5.1, WordStar 7.0b, and OS/2 1.2/1.3/2.0 available on the Bulletin Board, Internet and CompuServe. Windows 95 has the driver already available in the Print Wizard. For the best emulations choices, you can choose the IBM Proprinter X24E, Epson LQ-510, or the Canon BJ 130e. If these are not available options, turn to page 1-17 in the 4070 User's Reference for the next best choices. If none of the choices listed are available in their software, contact the software company for one of the above possible drivers. Q: I am having trouble finding someone who sells IBM 4070 print cartridges. Can I use another brand? A: Give the caller part number 1380630 for the 4070 cartridge and number for Lexmark Telemarketing (800)438-2468. We suggest the use of our cartridge only. Q: How can I keep my text from "creeping"? A: The 4070 can only use 64 lines of the page. If you are not using the 4070 driver such as a dot matrix driver, then it is set to use 66 lines of the page. It gives the appearance of "ceeping." To correct this, on the printer, turn the dip switch #2 on, OR in the software, set the lines per page to 64 and leave dip switch #2 off. Q: Can I use my printer in another country? If so, what do I need? A: Yes, by using the Universal Adapter, the 4070 can be used in any country. The Universal Adapter is capable of accepting a range of voltage and will automatically adjust to the voltage being sent. However, the Universal Adapter does not come with a line cord so one must be purchased in the specific country. The Universal Adapter's part number is 1331559 and can be purchased by calling LexMark TeleMarketing at 1-800-438-2468. Q: What type of warranty comes with this printer? A: One year, Lexmark Express. This cannot be serviced by a dealer. For service please call Lexmark Technical Support at 1-606-232-3000. Top 5 Questions on the IBM 5183 Portable Printer Q: When I send a document to print in Windows, it beeps several times and then does nothing. A: The most likely cause is that the print manager has taken control of the print job and will not release it until you go into the print manager. When you go into it, you will see a dialog box that says, "Paper Source is Manual, Please insert and sheet of paper and Press Enter." If you already have paper in the machine, just click on OK. You can get around this problem by disabling the print manager in the control panel, printers box. Q: I can't get True Type Fonts in Windows. A: If you are using Windows 3.1 and the driver that was came with the printer, then you have the Windows 3.0 driver. This driver does not support TT fonts. The correct driver can be obtained by calling the Technical Support Center at 1-606-232-3000 or downloading it from the Bulletin Board. (Note: These fonts will take more ribbon to print.) Q: My ribbons are being used so quickly. Is there a problem? A: Check to see if one is printing graphics or True Type fonts in Windows, it will use more ribbon. Try either using a printer resident font or a high yield ribbon. Q: How do I get service on the machine? A: This printer can not be serviced by a local dealer. If there is a hardware problem, then you need to contact the TSC at 1-606-232-3000 for service options. Q: I just bought this machine and it was missing the cable. A: You need to contact the dealer for the cable. If there are any questions contact the Technical Support Center.