Diamond ExpertTalk Information compiled by the Diamond Hotline =========================================================================== Troubleshooting Guide .................. Document J: Diamond EDGE 3D Series Revision 05.97 =========================================================================== IMPORTANT: Please take note of the references to driver updates, installation, configuration and also system configuration (document A). Diamond EDGE 3D Series =========================================================================== Questions !.Answers --------------------------------------------------------------------------- Hardware -------- What kind of memory does the EDGEŽ 3D use, and where can I purchase the video memory upgrade? !.J18 Sega Saturn games will not work with the EDGEŽ 3D. !.J19 The EDGEŽ 3D will not work with the 'QuickRes' applet within Windows 95. !.J20 One or both of my Sega controllers will not function in Virtual Fighter. !.J21 How do I disable the EDGEŽ 3D Digital game port in DOS? !.J22 Windows 95 ---------- When I try to install the Edge 3D drivers Version 2.0 from the Cdrom and when I try to run the install.exe file I get a "No Diamond Hardware Found" message. !.J1 On a 4MB card, why is the highest true color resolution I can get 1024x768 instead of 1280x1024 like the Viper Pro and Stealth64 Video 3000 Series? !.J2 When I am installing Incontrol Tools I get an error "Diamond Card Not Present". !.J3 When I am running Mediamatics MPEG and I resize my screen it causes a black display. !.J4 My system is running very slowly and my hard drive light is continually lit. !.J5 Applications written using Microsoft's DirectDraw, like Trimark Interactive's "Hive" will not work with the EDGEŽ 3D. !.J6 Will the EDGEŽ 3D Multimedia sound drivers conflict with my previously installed sound card under Windows 95? !.J7 After running INSTALL from a command prompt, INSTALL states that I need an upgrade to my system BIOS. !.J8 After the Diamond EDGEŽ 3D drivers are installed and the system is restarted, my computer locks at the Windows95 startup screen. !.J9 After the EDGEŽ 3D's Windows 95 drivers are installed, my Animated Cursor changes to shades of Black and White. !.J10 My display flickers, shows low refresh rates, or appears in an interlaced mode. !.J11 No Sound from the EDGEŽ 3D. !.J12 DOS --- Why do I not have any Sound in DOS? !.J13 How does the EDGEŽ 3D perform in DOS compared to a Stealth Video 3000 series card? !.J14 Does the EDGEŽ 3D support Sound Blaster emulation in DOS or Windows 95? !.J15 I just downloaded the SoundBlaster driver for the EDGEŽ 3D, but I still don't have any Sound in DOS. What do I do? !.J16 Why doesn't Trilobyte's new game, "11th Hour" or Wing Commander 4 work with the EDGEŽ 3D. !.J17 Diamond EDGE 3D Series =========================================================================== Answers --------------------------------------------------------------------------- J1 Download the ICTpatch. Next, copy the following from the CD: Setup32.dll, Install.exe, and _install.loc all to a temp dir. Then run the install from that directory. It will come up and say it can't find a file. Point it to the CD: ex. X:\ (X being the letter of the CD rom drive.) Continue, and it should work from there. J2 The EDGEŽ 3D does not use the 24-bit, or packed pixel true color modes like the Viper or Stealth. Better, it uses a proprietary 30-bit color space dithering algorithm that will actually yield over 1 billion colors when using the 32-bit true color mode. J3 When you are installing Incontrol Tools and you get the "Diamond Card Not Present", you will want to download the Incontrol Tools Patch ICT Patch. J4 On some system when running Mediamatics MPEG and Version 2.0 of the drivers the screen will go black. The systems might include Dell Dimension XPS P-90 or Packard Bell. A fix for the problem is as follows: In the Windows directory, you will want to edit the file MMMPEG.INI. Change the line DDRAW=0 to DDRAW=1 Change the line NVIDIA=1 to NVIDIA=0 J5 The EDGEŽ 3D comes with both 1 and 6 MB MIDI bank file's. It is recommended that you only use the 6 MB bank file with computers that have more than 16 MBs of memory. To change the size of the MIDI bank file being used, right-click on My Computer and choose Properties. Open the System Control Panel and click on the Device Manager filetab. Click on the (+) symbol beside the Sound, Video, and Game Controller line. Then highlight the Diamond EDGEŽ 3D PCI Multimedia Device, and click on Properties. Click on Settings. You will then see the 1MB and 6MB MIDI bank selection. Click on the radio button next to the 1MB settings to change your configuration. Click Okay. Choose yes when prompted to restart your computer. J6 Applications that are written using DirectDraw will not work properly with the EDGEŽ 3D drivers version 1.0. The DirectDraw drivers for the EDGEŽ 3D are now available. Check the Driver Update page for the current driver filenames. J7 No. Once the EDGEŽ 3D is installed, you can click on the Control Panel, and then Multimedia to configure what you want the EDGEŽ 3D to do. Under Multimedia, you will find that there are 5 buttons on the top: Audio, Video, Midi, CD Music, and Advanced. For Audio, you can select your previously installed sound driver. In many cases, it will be Windows Sound System which will read as: Sound System Playback (608) You can also select the one used by EDGEŽ 3D, which will read as: Nvidia NV1 Wave Playback Under Midi, the EDGEŽ 3D will set itself as the default MIDI device, which will read as: MIDI for Diamond EDGEŽ 3D PCI Multimedia Device Under ADVANCED, you are given the option to enable a mixer for each Audio Device: Audio for Diamond EDGEŽ 3D PCI Multimedia Device Audio for MS Windows Sound System Compatible Bring up the system Mixer by double-clicking on the speaker on your taskbar, and click on PROPERTIES. Here you will be able to select the audio device you are adjusting. Note: With the EDGEŽ 3D, you do not need another sound device while running Windows 95. It is recommended that you have another sound card present if you want to play DOS games that require Sound Blaster compatibility or require an amplified speaker output. J8 Because the EDGEŽ 3D is a unique and innovative device, INSTALL will first test your PCI configuration for possible conflicts. There are configurations that are known to have problems, so if the INSTALL finds that you have one of these configurations, you will be advised to upgrade your system BIOS. Contact your computer's manufacturer for help on obtaining an upgrade. J9 Because the EDGEŽ 3D is a PCI multi-function device, it needs an IRQ assigned to it by your PCI BIOS. Under the PCI configuration section of your CMOS setup, you will need to assign an IRQ to the PCI slot you have the EDGEŽ 3D plugged into and make sure it is not configured as a slave slot. Refer to your computer's documentation for further instructions regarding PCI configuration. J10 This is a known issue with the EDGEŽ 3D driver release 1.0. Animated color cursors have been enabled with the release 2.0 drivers. You can download these now from our FTP Server. Check the Driver Update page for the current driver filenames. J11 The DTV 1100 is designed to run at a 60hz refresh rate. Therefore, your graphics card will automatically switch its refresh rate to 60hz no matter what you have currently set under Windows. The refresh rate is switched back to the original setting once the DTV 1100 is no longer in use. You may see your screen may go blank momentarily while this happens. Also, you’ll notice that the flickering will probably be more noticeable at higher resolutions. J12 Look under the ‘Multimedia’ icon in the CONTROL PANEL. Do you have the "NVidia NV1 Wave Playback" listed as the current sound device? If so, see below: This usually indicates that the speakers are not connected correctly, or that they are not amplified speakers. The OUT port of the EDGEŽ 3D is furthest away from the monitor connector (DB-15). Do you have a listing for "Diamond EDGEŽ 3D PCI Multimedia Device" in the Device Manager under "Sound, video and game controllers"? If so, see below: Make sure that "NVidia NV1 Wave Playback" is selected as the current playback device on the Audio tab of the "Multimedia" applet from the Control Panel. Do you have an Other device section in the Device Manager? If so, follow the steps below: 1.Remove all the devices in this section and reboot. 2.Windows 95 should detect "New Hardware Found - PCI Multimedia Device." Click OK. 3.Type in the path to the EDGEŽ 3D CD or files on the hard disk. 4.Restart Windows 95. If you see a speaker symbol on the task bar make sure the Speaker cable is pluged into the port that is the farthest from the Monitor cable. If at some point during the installation, the system locks up, use the following procedure: 1. Reboot the system 2. Look under DEVICE MANAGER 3. Double click on the OTHER header or group. 4. Double click on PCI Multimedia Devices 5. Click in DRIVERS 6. Click on the CHANGE button 7. Click on HAVE DISK and type in the path to the EDGEŽ 3D CD or files on the hard disk. 8. Select OK twice 9. Select Diamond EDGEŽ 3D Multimedia Device. 10.At this point Windows may ask for the Windows CD-ROM or diskettes 11.Click on OK and select RESTART Under the DEVICE MANAGER, do you have a listing for Diamond EDGEŽ 3D PCI VGA Compatible Device under the ‘Display Adapter’ section? It's likely that there is an IRQ conflict. Try moving the IRQ assigned by the card in your system BIOS to a different value, or try changing the slot that the card is located in. J13 The EDGEŽ 3D was mainly for Windows95. With a lot of good DOS based games, nVIDIA came out with DOS sound support. The EDGEŽ 3D DOS sound support can be downloaded from NVIDIA. J14 The EDGEŽ 3D is primarily designed to accelerate 2D and 3D graphics in Windows 95 and excels in that environment. The EDGEŽ 3D is also VESA compatible and works very well with most DOS games. When put side by side the EDGEŽ 3D performed as well as the Stealth Video 3000 series when running the new game Quake(both running from Windows 95). [Please see the section on EDGEŽ 3D Sound Blaster support.] For best results, it is recommended that you restart in MS DOS mode rather than attempting to run a DOS application from the Windows 95 DOS Prompt. J15 The EDGEŽ 3D card's sound effect (WAV) capabilities are only available in Windows95, but General MIDI capability is supported in DOS mode. To enable the MIDI capabilities of the EDGEŽ 3D, you can either Restart in MS DOS Mode from Windows95, or boot to DOS and run DOSSTART.BAT from the WINDOWS directory. If you wish to have digital sound effects in DOS based programs you must have a Sound Blaster compatible or similar sound card installed in your PC. J16 If you have downloaded the Dos sound support from NVidia then you noticed that there are only 4 files. They are RM.EXE, Mixer.EXE, NV_FM.bak, and a read me text. The read me text is if you have a NVidia card. The EDGEŽ 3D is a NVidia card, but we do not install the files to the same directory that NVidia does with their own cards. copy the RM.EXE and the Mixer.exe file both to the following file C:\program files\Diamond\Incontrol tools 95\Edge3D\Dos. The sound work and even said that NVidia Dos Sound Support installed. If you don't have the readme, you can pull it from http://www.nvidia.com/nventing/downinst.html. J17 The 11th Hour and Wing Commander 4 are written to VESA 2.0 specifications. In order to enable VESA 2.0 games to work with the EDGEŽ 3D, it is necessary to use UniVBE version 5.3. UniVBE is included with the SciTech Software product called Display Doctor. This software has a 30-day free evaluation period. It is available for download from SciTech Software's web site: SciTech Software. J18 The EDGEŽ 3D uses standard VRAM or EDO DRAM video memory depending on which EDGEŽ 3D model you have. Determine the configuration by checking the EDGEŽ 3D package. You can order upgrade memory packs directly from Diamond Multimedia Systems Inc. in the U.S. The 2MB VRAM upgrade is a daughtercard, whereas the DRAM upgrade consists of two socketed memory chips. To place an order, contact Diamond Multimedia on (408) 325-7100 (option #3). J19 This is correct. The Sega games included with the EDGEŽ 3D are ported exclusively to run on the EDGEŽ 3D. While the game play between the Saturn and the EDGEŽ 3D appears to be identical, many changes have to be made internally to the game in order for it to work on a PC. J20 This is a known issue with the Diamond EDGEŽ 3D. InControl Tools 95 offers the ability to change color depth and resolution, and much more. This is now available for download. Check the Driver Update page for the current driver filenames. J21 Ensure that under the CONFIGURATIONS menu in Virtua Fighter you've chosen 'Saturn Pad 1' or 'Saturn Pad 2'. You can use either SEGA controllers or the standard keyboard with this game. If the game is all ready started, you can open the Configuration screen by pressing F6. J22 From the WINDOWS directory, edit DOSSTART.BAT. You will probably see the following: SET NVJOY=ON SET NVMIDI=P330 SET NVDIR=C:\EDGE3D NVWINDIR=C:\WINDOWS C:\EDGE3D\DOS\RM.EXE Change the SET NVJOY=ON to SET NVJOY=OFF. This disables the EDGEŽ 3D game port in DOS. Save the file and exit. Restart the system in MS-DOS mode for the changes to take effect. To enable the game port once again for the EDGEŽ 3D, simply reverse the procedure. --------------------------------------------------------------------------- eof